Just Fabrics
About Just Fabrics
For over 30 years, Just Fabrics have been supplying the Cotswolds and the rest of the UK with beautiful and high quality fabrics for soft furnishing projects. Over the years this leading businesses has expanded to three locations, with a large and active website to become one of the leading online fabric retailers in the country.
Stocking curtain, upholstery and dress & craft fabric, they rely on a robust IT Network. We’ve been consulting and working with Just Fabrics for a number of years, providing valuable IT support to ensure that they can continue to provide an outstanding customer service.
What IT Support We Provide
For several years we have consulted and provided IT support for Just Fabrics. Since the business relies heavily of their network infrastructure, including the ability to capture, process, and update orders – many of which are taken via their website – it is vital for the business to remain connected. Another top priority is to have ongoing IT support when required.
Responsive IT Support
We provide managed IT support to all 60 of their users, across all 3 of their locations. We proactively monitor their network to provide essential remote remote and in-house support for all of their hardware, systems, network and infrastructure.
Secure Hosted Servers
Providing hosted servers allows all of their users access to files virtually, which is vital when working across multiple locations. It also ensures that we can gain virtual access to their entire network to offer round the clock support.
Microsoft 365 Services
Using Microsoft 365 for Business allows Just Fabrics to work efficiently, in and out of the office. They benefit from using business apps including outlook, Sharepoint, and Office, all of which are fully support by Charlton Networks.
IT Hardware
As trusted IT partners, we provide cutting-edge IT hardware for Just Fabrics, including laptops, printers and tablets. We provide regular upgrades, optimisations and continue to support every item across a dedicated network.
Telecoms & Voice
The telecoms service we provide and support enables DF Legal to thrive. It is a bespoke business communication solution which includes the latest in cutting-edge technology, as well as fully managed services.
Customer Service Software
We've recently implemented HALO - an advanced customer service software into the business. We customised it and continue to support the solution so that can continue to deliver exceptional customer support and after care.
IT Consultancy & Support
As IT Consultants for DF Legal we regularly meet with them to discuss services, enabling us to maintain a robust IT roadmap and strategy. By doing this we can be ready to adapt to business growth, respond to staff changes and carry out regular, scheduled maintenance and upgrades across their IT network.
During their acquisition of Madge Lloyd we supported the organisation by replacing outdated systems with bespoke solutions provided for DF Legal to provide a seamless integration.
Always Helping with Efficiency
IT Technology (along with our expert knowledge), can really help to transform businesses. That’s why we’ve recently implemented two additional solutions for Just Fabrics.
Halo – an advanced customer service software – allows the organisation to capture, manage and process queries and give exceptional after-sales care. With powerful ticketing, tracking, monitoring and reporting, it’s the best platform for managing customer interactions and evaluating where improvement can be made. We continue to support this support which we have customised for the business.
For there customer and sales representatives we have recently introduced Horizon Contact.
Horizon Contact is our cloud-based contact centre solution and is designed specifically to work in conjunction with our Horizon VoIP base phone systems. As an integrated solution it simplifies multi-channel customer interaction, perfect for organisations who want to make it easier for customers to engage with them.
What Just Fabrics say
“We have been using Charlton Networks as our IT partner for a long time now. The reason it works so well for us is because Charlton Networks take the time to really understand our business therefore when we update Software or make changes, they can understand how anything new/different needs to interact with our other software packages. It is this collaboration that sets Charlton Networks apart from other IT suppliers for us.
Rebecca King
General Manager, Just Fabrics Ltd.
How Just Fabrics Benefit From our IT Consultancy and IT support
As dedicated IT Providers we can continue to provide effective and highly responsive IT support. We also meet regularly to discuss future requirements, and business developments to ensure their IT network and infrastructure is always adapting to business demands.
Team of IT Experts
We act as the dedicated IT team for Just Fabrics. Collectively we work together to pool knowledge so that new and adequate solutions can be recommended and customised for their needs. Having a central point of contact for all IT needs ensures a good and positive working relationship.
Ongoing Assurance
We're always on hand for our clients. With Fully Managed IT support and consultancy we're only ever a phone call away. Most issues are fixed swiftly and remotely to ensure in the rare instances of downtime, its kept to an absolute minimum.
Help Staff Achieve More
Through regular consultations we make improvement where needed. We're constantly examining currently processes to recommend the best bespoke solutions so that they can continue to operate effectively and provide the best customer services.
Business Investment
When a business performs well, we know that owners and staff feel more motivated and invested in the business. They have achieved a happier, more organised and more fulfilled workforce.
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