Customer Service Software

ENHANCING SMALL & MEDIUM BUSINESSES

Your customers deserve exceptional customer service! That’s why we provide leading customer service software that has the power to truly transform your business. Whether you’re looking for a solution to responding to customer enquiries quickly, redirect customers, handle workloads or cope with high volume calls, then take a look at our solutions.

No matter what industry your in or the size of your business, our engineers can help you find, configure and install solutions that support your business goals, as well as your customer service team.

Customer Service Desk Solutions

At Charlton Networks we believe in the power of technology. That’s why we work hard to find the best solutions for our customers. Whether you’re a small business, a large call centre, or a small IT department we have a number of solutions that are capable of enhancing your customer service and increasing your productivity.

Halo Service Desk

Halo is an advanced platform enabling you to manage and enhance every customer interaction.

Deliver the best possible customer experience by effectively managing your customer interactions. With powerful ticketing, tracking, monitoring and reporting you can manage every interaction from one single platform.

Halo seamlessly integrates with all other major programs allowing you to virtually run your entire organisation through this powerful solution.

Our engineers can tailor Halo for your business goals and objectives.

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Horizon Contact

Horizon Contact is our cloud-based contact centre solution and is designed specifically to work in conjunction with our Horizon VoIP base phone systems.

As an integrated solution it simplifies multi-channel customer interaction, perfect for organisations who want to make it easier for customers to engage with them. Unlike most Contact Centre solutions, Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford.

Suitable for: call centres, small and medium businesses, service providers.

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Ninja RMM

Ninja is a comprehensive Remote Monitoring and Management (RMM) platform designed for service providers and IT professionals.

By combining advanced IT monitoring and management it ensures you can deliver exceptional IT services to both internal and external customers – even when working from home. Monitor, diagnose and even patch IT issues remotely with this advanced solution.

Transform the management and operation of your IT systems through Ninja RMM.

Perfect for: IT professionals, IT support teams and IT service providers.

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Industry leading solutions to help you prioritise, organise and consolidate customer service enquiries.

We work with customers service teams to implement the best solution for you. These include advanced ticketing systems, where all work is logged and your entire customer journey can be managed with powerful functions like automated responses, customer portals, knowledge bases and automate chatbots.

We also offer solutions for small call centres and customer service teams struggling to cope with a range of communications channels, such as phone calls, instant messaging and SMS. Problems here range from no effective management, quality of service through to lack of reporting and understanding of services being offered.

Customer service teams in small and medium sized business also suffer from a lack of solutions or solutions that are very costly to set-up and operate. Charlton Networks solutions are specifically aimed at SME businesses and offer a good level of functionality and competitive pricing.

Why Partner With Charlton Networks

We have extensive experience of using and supporting the software we provide. Not only do we work hard to fully understand your requirements, we use this knowledge to recommend and tailor our solutions and ongoing support.

Flexible Support

We provide support based around your needs and requirements. Whether you need help with an initial install, training for your team on new applications, we're here to offer help and guidance every step of the way. Choose from Remote IT, flexible contracts or complete managed services.

Contract Free Subscriptions

For the ultimate flexibility we provide rolling subscriptions on a month-by-month basis. This means you can pay for apps and services when you need them, instead of when you don't.

We're Approved Suppliers

We're approved suppliers of all of the software we recommend, provide and support. This means we're trained and highly proficient at implementing and supporting these products on behalf of your business.

Dedicated IT Consultant

Whether you're struggling to decide which customer service software is the right fit for your business, or need an extra pair of hands tailoring your solution, our IT consultants are on hand to help. With over 20 years experience we know how to ensure that our technology is used in the right way to enhance your business.

ENHANCING SMALL & MEDIUM BUSINESSES